TRAVELRELAXENJOY.COM under Article 6D law no. 185 (22/05/1999) is obliged to accept returned goods. Should you wish to return any goods to us you must fax or email us within in 10 days of receiving your order.

Upon receiving your order, please check immediately:

•The number of goods
•The goods delivered are the goods you ordered
•These correlate to the invoice and the confirmation email you received
•The goods are not damaged or altered

Should you have an incomplete order or goods are missing or damaged please contact us immediately via customer services at; clienti@TRAVELRELAXENJOY.COM giving full details of all that is not satisfactory.

For those customers wishing to return goods we need to receive an email via on-line customer service; clienti@TRAVELRELAXENJOY.COM and if possible a fax to; 0039 (0) 836 574395 giving written confirmation of your request to return goods, your order number and invoice number, which goods you wish to return with their product code as indicated on the invoice sheet. We also require you bank code and details for return payment. It is customer service that deals with all returns. After notification within 10 days we will activate your RMA code (returned goods coding classification) for ease of transport.

Acceptance of returned goods is of course dependent upon:

•All returned goods being intact or undamaged (unless previously specified)
•Costs of returned, undamaged goods are met by the customer
•Once returned goods are checked for damage and acceptance or not confirmed with the customer

After you have been allocated a RMA code, customers must return goods re-packaged accordingly and in good condition. TRAVELRELAXENJOY.COM
reserve the right to refuse goods returned in bad packaging.

Each returned item needs to be marked with the RMA code. All goods returned without this coding on them will not be refunded.

The address for returned goods is:

TRAVELRELAXENJOY.COM
Via Soleto 116
73025 Martano (LE)
ITALY